We take great pride in providing products and support that are best in class. We strive daily to provide the best service and support possible. It has been over three years since we have adjusted our flat rate repair fees. We will continue to offer flat rate repair fees for out of warranty service on many products.
Some IED products can be returned to us for an evaluation charge. This charge will cover the troubleshooting evaluation. Time and material will be added to this charge for most repairs. If an out of warranty product is deemed non-repairable, you will be offered a price accommodation for an equivalent replacement product, if available. This accommodation will include the deduction of flat rate repair cost, minus a $150 diagnostic fee.
AtlasIED will continue to repair these units for the foreseeable future until replacement components are not available. Please contact IED Sales Support at RA@AtlasIED.com for assistance. Today, just like the past three decades, AtlasIED values the opportunity to serve you.
If I can provide any further information, please respond accordingly.
Charles A. Kowalczyk
National Sales Manager
GLOBALCOM™ IP Series
9701 Taylorsville Road
Louisville, KY 40299
Office: (502) 287-0103 Internal x1722
Cell: (502) 287-7436